Monitor all shipments in one view
Follow all your shipments from the time they are picked up by your carriers until they are delivered to your customer. With a comprehensible interface you can easily view and track thousands of shipments simultaneously and spot any deviations that occur along the way.
Subscribe to events and non-events
Subscribe to any type of deviation or non-event and get a complete list of shipments that require action. Is a shipment not moving? Has the carrier reported a delay? Or has the shipment been lying for too long at the service point and is in risk of becoming a passive return?
Take action through the service by collaborating with your carriers, customers or colleagues. With just a few clicks you can send an email or SMS always carrying all neccessary information so that the receiver can take appropriate action.
We work closely with shipping carriers to simplify the management of your shipping process and reduce administrative work. Together with PostNord we have launched a new feature that allows you to request shipment changes through the VIEWMYBOX® interface. With just a few clicks you can now change recipient information, cash on delivery amount and request the shipment to be canceled. This will save you both time and money while at the same time improve your customer service.
By monitoring your distribution in real-time you will notice losses immediately and may take action as soon as they occur. This increases the chance of recovering shipping losses.
Reduce customer service handling
By alerting your customers before they realize a problem has occurred you keep them informed while at the same time reducing customer service handling.
Communicating directly with your customers when their parcels have been at the service point for too long have shown to reduce passive returns by 50 %, reducing unnecessary handling costs.
Statistics and analysis
With VIEWMYBOX® you will receive a complete view of how both your business and carriers are performing. Measure lead time, returns and deviations for your entire distribution process.
Practically no integration
Getting started is easy and doesn’t require any major integrations. We have already integrated VIEWMYBOX® with all the major carriers so you will be up and running in a matter of days. Our service is open and flexible to further integrate your own data through our APIs to extend your shipment information in VIEWMYBOX®.