Delays, errors and passive returns are both costly and generate badwill for your business. What separates e-commerce and conventional retail stores is that you can’t physically hand over the goods to your customer in order to finalize the sale. And even though most carriers perform well it is very costly when they don’t. With VIEWMYBOX® you can keep your customers informed during the whole shipping process in order to achieve more proactive deliveries.
Reduced shipping losses
Losses in the shipping process happen for different reasons and may take a while to investigate. We have learned that these losses are reduced and recovered faster when noticed immediately.
Reduced customer service handling
Keep your customers informed during the whole shipping process and notify them when deviations are discovered. This will reduce customer service handling and generate godwill despite a negative situation.
Reduced passive returns
Each return can cost up to 500 SEK in direct costs. Branded communication with your customers when their goods have been at the service point for too long have shown to reduce passive returns by 50 %.