VIEWMYBOX® is a proactive customer service tool that enables e-retailers to keep track of all their shipments in one simple interface. The service will alert if any deviations occur or is in risk of happening in real-time. This will not only simplify and reduce customer service handling but also give you an opportunity to notify the customer before they realize a problem has occurred, and also work proactively in collaboration with the carriers in order to guarantee customer deliveries. Because nothing is sold until delivered.
E-commerce is becoming more competitive every day. At the same time technology has shifted the power balance in favor of the consumer. This is why information control and customer communication has become a key aspect of the e-retail business all the way from purchase order to final delivery.
Conversion rate should not be measured only from the time your customer visits your shop until they place an order. The delivery process is critical and makes up the majority of the time from purchase order to final delivery. And a lot of things can go wrong while your customers wait for their goods to arrive. VIEWMYBOX® is the final piece of application tools for complete control of your e-retail business.